How to complain
When you have had a bad experience at your conference or event, then don’t hesitate to tell the venue about it, preferably when you are there, not afterwards.
- Complain as soon as possible.
- Talk to the right person, the more senior the better – The Conference Manager or Event Organiser.
- Identify the problem clearly and show them what did or did not happen and what impact it had on the success of the event and the delegates.
- Explain what you want done to rectify the problem.
- Take notes of any meetings or discussions with members of staff.
- Ask the venue how they are going to resolve the problem and what compensation they are going to offer.
- Make sure what has been agreed is carried out.
- Get all the details of who is in charge – The General Manager – Where Head Office is and when you will expect a reply to all the concerns raised.
At the same time give praise when praise is due………..
Have a good one.
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Event planning for Christmas now!
I read a great article/letter of the month in M&IT magazine recently talking about Christmas events – it read:
The Chartered Management Institute’s survey, revealed that UK employers were too afraid to have a Christmas party because public perception, demonstrates the weaselly attitude of most managers. Rather than praise and reward staff on a regular basis, they prefer to take the ‘easy’ option of saying ‘because of public opinion, we dare not’. Whilst this might hold water for banks & MPs, it should not apply to the rest of the UK workforce – YES to that.
Conferences planners, free venue finders, conference organisers, event management and teambuilding activities is what we do – Can we help you?
Special conference offer from Q Hotels
Q Hotels, which was the AA Hotel Group of the Year in 2008/2009, are offering some special deals at their 21 hotels:
- Book 20 delegates and one goes free.
- Get 10% off your next event.
We have used Q Hotels on many occasions and have been delighted with the way they handle enquiries and look after clients and what I like about the group is that every property is different – So call us for availability on
0844 567 6405
Venue Plus – It’s all in the name!
It’s easy really – We find any “Venue” in the uk, whether in London, Brighton, Birmingham, The Cotswolds, The North West, Scotland, Ireland, Wales and all the counties of England and the great thing about it, is that it is Free to you. The “Plus” bit is all about the complete event package of providing Event Management to look after your conference plus also providing Teambuilding and entertainment programmes. So there you have it – Give us a call.
Just completed 2,050 Conferences and Events
Phew!! Having just reached the 2,050 threshold mark for the number of conferences and events Venue Plus has organised over the years – It is time for a little celebration – Right that’s enough, back to work!!
I have no idea how many delegates that represents – a bit daunting really and indeed how much our clients have spent with venues over that period – it must have helped the economy somewhere and indeed the taxman.
Anyway, everybody lets get going, keep your head down and lets get this country moving again, before depression sets in. All we need is some sunshine and soon.
So, if you need any free help on conference planning and organising your event, however large or small, then don’t call 118 118, but our number – 0844 567 6405.
A unique Training & Teambuilding venue in beautiful Chester countryside
Venue Plus work closely with a fantastic training and conference venue set in the countryside overlooking the Cheshire Plains – An ideal choice to get the best from your delegates:-
Successfactory ™ is based in a most beautiful part of Cheshire in the village of Burwardsley with stunning views across the Cheshire plain to the Welsh Hills beyond and only 15 minutes from the historic city of Chester.
It is a truly unique venue offering the indoors and the outdoors for teambuilding such as archery, high and low ropes courses , formula one challenge, segways, meetings and training.
Working with Successfactory™ is an inspiring process; we work in partnership with you to research, design, deliver and measure powerful development programmes that increase the performance of your organisation.
Successfactory ™ work with businesses from small and local to large and global, offering local accommodation close to the venue.
It’s not just the location, ambience and workspaces that exceed the promise but also the flexibility , quality of service and our delicious freshly cooked food that’s quite exceptional.
We can offer meetings from 4 people up to team building programmes for 150 people.
If you need more information or would like special delegate rates, then contact Venue Plus and we will arrange a showround and introduce you to the team.
Check if your venue has BS 8901
BS 8901 is the British Standard for Sustainable Event Management and is now becoming very relevant to the many important environmental issues that venues should be addressing.
It covers the following:
- Event Organisers or individuals involved in overall co-ordination of the event.
- Event venues including hotels, convention centres and sports venues.
- Suppliers and contractors of key activities relating to the events industry.
- Industry associations and councils.
BS 8901 also offers the following commercial benefits:
- Provides assurance to stakeholders, customers and anyone else involved that the event has been planned and implemented in a sustainable manner.
- Helps differentiate an organisation from its compeitors, helping to win new business, improving reputation and brand image.
- Helps reduce carbon emissions and waste and improve resource efficiency of the entire event supply chain.
So when booking a venue, ask what their environmental policy is and lets help educate others.
Event Management – No hasle!
This service takes away the hasle if you are organising an event and allows us to ensure things happen and happen on time, whilst working with you in the running and organisation of your event – so if you are strapped for time or would like help with ideas and conference planning, then give us a call on 0844 567 6405.
Working closely with the Public Sector.
Venue Plus have been working very closely with the public sector over the past few years, in helping them organise their conferences, meetings or other events and providing a free venue search all over the UK. As conference organisers and venue finders, we are given by various hotel companies not only corporate rates but special government rates, which are applicable to the public sector. So in order to make sure, during these difficult times, that you are being offered these rates – contact us on freephone 0844 567 6405 to discuss your requirements for training, networking or for any event that you might be planning.
Think early for your 2010 meeting or event.
Now is the time to start thinking about your next event or conference for 2010. How about getting your team together and organise an “out of the office day” to start the new year and get them fully motivated for a hard year ahead. Perhaps combine it with some teambuilding activities – that should clear away the cobwebs!!
Anyway a Merry Christmas to all.
